While Rapid Group has a passion for innovative technology that provides smart solutions to business challenges - we also understand that from time-to-time even the greatest technology can go wrong - and that even the most experienced users will need some help.
BOOKING IN SERVICE
Please click here to book your unit in for repair.
APPLE SERVICE
Rapid Group are an Apple Authorised Service Centre, offering warranty and non-warranty bench repairs and field servicing for the complete range of Apple desktops, servers and portables (please refer to Apple UK for iPod warranty repairs).
Based at our Fleet offices, the Apple Service Centre booking in times are:
Monday - Friday 9:15 - 5:00
Closed weekends
Tel: 0870 389 0098
E-mail: service@rapidgroup.net
PRODUCT TROUBLE SHOOTING
To help resolve some of the more commonly encountered post-sales issues we have collated a list of various manufacturers' warranty and support information for quick reference - in many cases following the manufacturer's stated process will provide you with the quickest resolution to some common problems.
DOA Equipment
In the unfortunate situation that a piece of equipment is received dead on arrival (DOA), then please report this to Rapid Group and where indicated, directly with the manufacturer as soon as possible.
In all cases, the manufacturer only classifies equipment as DOA if notification is received within the manufacturer's specified time limit from the date of purchase - so to benefit from a manufacturer's beneficial returns policy for DOA equipment you should act immediately
If you need any additional assistance or help then your account manager and the rest of our team are always, only just a phone call or e-mail away.
Post Sale Issues
customerservice@rapidgroup.net
Support & Service
service@rapidgroup.net
Tel: 0870 389 0098
RETURNS
Should equipment need to be returned to Rapid Group for any reason then please contact your Account Manager - who will arrange for the appropriate returns reference to be issued to you.
You will need to clearly indicate this on any packages that are subsequently delivered to our offices.
Please remember when returning goods at your expense, that equipment should be returned in its original packaging whenever possible. In all cases you should ensure equipment is adequately packaged for a safe journey - we would also recommend where appropriate using a courier with adequate insurance to protect against potential loss or damage.
If you don't have your own courier service, we can suggest parcel2go for a competitive delivery service.
